PA group

PA Group Bargaining Team

Nathalie Rainville, Kate Hart, Tracey Cochrane, Toufic El Daher, Julie Chaisson (research officer), Stéphane Allard, Gail Lem (negotiator), Geoffrey Ryan, Nathalie Paulin, Louise Blouin, Kelly Bush, Travis Lahnalampi Biographical Notes


This document represents bargaining proposals of the Public Service Alliance of Canada for this round of negotiations with Treasury Board for the Program and Administrative Services (PA) bargaining unit.


More than 6,000 federal employees work in contact centres or client service centres where they interact with citizens by phone, the internet and social media.

Most of these employees are PSAC members.

Negotiations for the renewal of the collective agreement expiring on June 20, 2014

Collective agreement

This group includes employees responsible for program administration, information services, communications, secretarial services, office equipment, administrative services, welfare programs, clerical functions and data processing.
Number in unit:
68 655
Expiry date:
June 20, 2014


June 19, 2015

The Public Service Alliance of Canada (PSAC) has tabled bargaining demands calling for improvements to the working conditions of federal call centre workers.

June 18, 2015

PSAC demanding there be no further reduction in resources at Payment and Processing Services of Canada until an independent assessment can determine the impact of resource cuts

June 9, 2015

The action plan lays out steps the PSAC and Component leadership are prepared to take. 

May 21, 2015

Our PA Bargaining Team met in Ottawa on May 11, 2015 with our other Treasury Board bargaining teams, as well as PSAC negotiating teams from the Canada Revenue Agency, the Canadian Food Inspection Agency, and Parks Canada, to debate the impact of the Harper government’s omnibus Budget Implement Ac

March 17, 2015

PSAC is releasing a document outlining the minimum standards we believe should be the norm at all contact centres operated by federal government organizations. 

January 16, 2015

The PA bargaining team met with Treasury Board from January 13-15 to put forward a number of proposals to advance PSAC’s vision for a healthy workplace.

November 21, 2014

During meetings with Treasury Board from November 18-20, our Bargaining Team proposed almost 30 amendments to the Workforce Adjustment Appendix.

November 19, 2014

The Public Service Alliance of Canada (PSAC) is calling on Treasury Board to immediately impose a moratorium on program and budget cuts at Veterans Affairs Canada.

September 12, 2014

We come to the bargaining table every three years or so to improve wages and working conditions for our members. We are interested in negotiating any provisions that will result in a healthier workplace and will improve the public service.