FAQ: PSAC-CIU tentative agreement with CBSA

After more than three years without a contract, PSAC-CIU reached a tentative agreement with CBSA thanks to the incredible hard work and dedication of our bargaining team and the tremendous support of our members.

PSAC-CIU members will soon have an opportunity to vote on the tentative agreement and the bargaining team unanimously recommends ratification.

The voting period will be September 7-23, 2021. 

What do I need to be eligible to vote on the tentative agreement? 

To be eligible to vote you must:  

  1. have received your personal identification number (PIN)
  2. ensure you are a member in good standing 
  3. attend a 15-minute virtual information session 

1. Receive your Personal Identification Number (PIN) 
If we have a personal e-mail address on file, we will send you an email with your PIN two days before the start of the voting period. 
Please take a moment to update your contact information and provide us with your personal, non-work email address. You can update your contact information online by logging into the PSAC member portal or create an account if you don’t already have one. 
If you have not received your PIN by September 3, please check your junk e-mail folder (the email will come from an @intelivote.com email address). If it is not found in your junk mail, contact your PSAC regional office.

2. Ensure you are a member in good standing  
In some situations, PSAC members cease being members in good standing and lose the right to participate in ratification votes. 
If you are on extended leave 
If you are on extended leave (e.g., long term disability, maternity or parental leave) and therefore not a member in good standing, you can make a request to remain in good standing to the national president via this online form. This will allow you to participate in the ratification vote.  
If you have not signed a union card or are unsure that it has been processed  
If you have never signed a union card, your vote will not be counted in the ratification process. You can fill out and sign a union card online. 

If you are unsure if you have previously signed a card or are unsure if it has been processed, simply fill out a new card online
Even if you are already a member in good standing, please take a moment to give us your personal, non-work email address. You can update your contact information online right now.   
If you have difficulty updating your information, contact your PSAC regional office

3. Register for a virtual information session. 
To ensure that members are fully informed prior to casting their ballot, the PSAC constitution requires all members to attend an information session before they vote.  
The information sessions will be held virtually in each region and will allow members to ask questions regarding the content of the tentative agreement. Attendance will be tracked and only those who registered and attended the full presentation will have their member profile updated on the e-voting system, enabling their vote to be counted. 

How do I register for one of the virtual information sessions?

Register to cast your ballot in FB ratification vote
Your PSAC ID is required to register for the webinar. It is listed in the top right corner of your voter package for easy reference, or you can contact your PSAC regional office to obtain it. Please note that registrations will close 90 minutes (180 minutes in the Quebec region) before an information session starts. Make sure to register early to secure your spot. 

Note: You do not need to have received your voting PIN to register for and participate in a webinar. 

Can I join the information session by phone? 

We strongly recommend joining via browser or the GoToWebinar app (iPhoneAndroid). This will allow you to pose questions in the question box, follow along with the videos and presentation, and have your attendance automatically tracked. 

If you wish to join by phone, you can have your participation counted by briefly joining the webinar via browser or the app and retrieving an audio PIN using the control panel. You can then log off the online webinar to continue listening by calling in by phone and have your participation counted.  

If you are joining by phone and are unable to retrieve an audio PIN through the app or browser, please note that your attendance will not be automatically registered, and you will have to go through an additional verification process. You must inform your PSAC regional office of your presence at the information session. Instructions on how to do so will be provided during the session. If we do not have a record of your attendance, your vote will not be counted. 

How do I vote? 

You can vote on the tentative agreement by telephone or online. As stated above, you must attend a virtual information session before voting.  

  • Using the PIN that was sent to you by e-mail, you can vote any time from 8:00 a.m. (EDT) the day voting begins until 12 p.m. (EDT) the final day of voting after you have attended an information session. 
  • The phone number and website for voting will be provided to you during the session.    
  • Please be aware that if you should be interrupted while voting, you may re-access the voting system to complete your voting.  
  • This vote is by secret ballot. How you vote is entirely confidential. 
I require an accommodation and/or technical support. 

Please join the information session a few minutes early to make sure you can log-in and address any technical problems in advance. The GoToWebinar platform may not work on all tablets. 

If you require an accommodation to participate fully in the information sessions (such as ASL interpretation), please contact your PSAC regional office as soon as possible. 

How much of a delay can we expect before our new collective agreement is implemented?  

The CBSA has 180 days from the date of signing the new collective agreement to:  

  • raise the pay according to the new rates; 
  • provide retro pay for the time elapsed since the expiry of the old contracts;  
  • pay $500 as a penalty for extended implementation timelines. 

If the employer fails to provide retro pay within the 180-day deadline, they will face additional financial penalties. Upon that failure, employees will be awarded $50 on day 181 and again every 90 days. This is in addition to the $500 listed above. 

Will retroactive pay be taxable? 

Yes, retroactive pay is subject to taxes. 

When will members vote on this tentative agreement? 

Between September 7–23, PSAC-CIU members will have the opportunity to vote on the Border Services (FB) tentative agreement.

Who can I contact for additional support? 

If you have any other questions, please contact your branch president or your PSAC regional office. 



August 23, 2021