Canada Revenue Agency call centre workers are facing mass job cuts. Instead of investing in the services that people across the country depend on to help them during tough times, the federal government is cutting jobs and weakening critical services already under pressure. 

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Nearly 3,300 call centre workers have lost their jobs since May 2024. These reductions are already being felt by people across Canada; in longer wait times, more delays, and less direct support to the people and communities that rely on these services. 

In response to the public service cuts announced by Prime Minister Carney’s government, PSAC and the Union of Taxation Employees (UTE) have launched a campaign to fight the cuts that would decimate the call centres that provide crucial support to millions of people across Canada.  

With an aging and growing population, more people in Canada are turning to services provided by CRA workers for support. Wait times are already between 30 minutes and 3.5 hours, according to the Office of the Auditor General of Canada, and fewer than 5% of callers are reaching an agent because there aren’t enough staff to take the number of incoming calls. 

Callers trying to reach the CRA need help with EI, tax returns, parental leave, business support, and more. If no one answers the phone, they don’t get what they need. 

Job cuts will only make this worse. 

Fewer workers will also worsen working conditions and lead to overwork and burnout for workers already stretched to the limit.    

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People in Canada deserve high-quality services delivered by a strong, well-supported public service. The government needs to invest in call centre workers and public services to make this a reality.  

You can help stop the cuts and protect public services. Visit ForYouCanada.ca/CanadaOnHold to take action.