Phoenix Tool Kit

Burnt by Phoenix

Help for PSAC members with Phoenix-related problems and questions

Departments have flexibility to issue emergency pay to employees affected by Phoenix

Submit a claim for out-of-pocket expenses related to Phoenix pay issues [Government of Canada, Pay, pension and benefits website]

The latest update on Phoenix, shows a large remaining backlog of cases. Public Services and Procurement Canada (PSPC) provided the latest information on the public service pay system in a media teleconference on June 2.

“We are not surprised,” said Robyn Benson, PSAC National President. “It’s been almost 18 months since the government launched Phoenix and it feels like we are nowhere near the end of this mess.”

PSAC activists are bringing the stories of our members to Parliament Hill so that MPs don’t lose sight of the impact the Phoenix debacle is having on the personal lives of federal public service workers.

Questions and answers about the Phoenix pay system. UPDATED October 12, 2017

PSAC National President Robyn Benson has met with the Ministers of the cabinet working group on Phoenix to discuss recommendations by the union for fixing pay system problems.

“This was an opportunity to share information that we are hearing from our members who work directly with the pay system,” said Benson. "I reiterated our recommendations, including the need to engage IBM to address the technological issues still plaguing the Phoenix system as well as ensuring the human resources capacity continues to be expanded and rebuilt.”

After pressure from PSAC, the government agreed to compensate federal public service employees, with tax problems caused by the Phoenix pay system, for up to $200 per year of tax advisory services.

The claim and release form is strictly restricted to tax advisory services for the tax years 2016 and 2017.

A process is in place to avoid potential income tax implications, including situations involving outstanding salary owed to employees, overpayments and emergency salary advances.

We want you to know that PSAC has been doing everything in its power to ensure that  you get paid correctly and on-time and address problems caused by Phoenix. 

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