Phoenix Tool Kit

Burnt by Phoenix

Help for PSAC members with Phoenix-related problems and questions

Departments have flexibility to issue emergency pay to employees affected by Phoenix

Submit a claim for out-of-pocket expenses related to Phoenix pay issues [Government of Canada, Pay, pension and benefits website]

The Federal Public Service Labour Relations and Employment Board is scheduled to meet with PSAC and the federal government on January 31, 2018.

The Federal Public Service Labour Relations and Employment Board has declared that the federal government has violated its obligations under the law by failing to meet the implementation deadline for the PA, SV, TC and EB collective agreements.

The latest update on Phoenix, shows a large remaining backlog of cases. Public Services and Procurement Canada (PSPC) provided the latest information on the public service pay system in a media teleconference on June 2.

“We are not surprised,” said Robyn Benson, PSAC National President. “It’s been almost 18 months since the government launched Phoenix and it feels like we are nowhere near the end of this mess.”

PSAC shares the scepticism and frustration of our members as a result of the continuous blunders on the part of this government when it comes to payroll problems. That said, PSAC encourages our members to make every effort to report any overpayments by January 19, 2018 to avoid having to repay the gross amount.

PSAC is unsatisfied with this half-measure and will continue to push for a full exemption from repaying the gross pay for all employees who received an overpayment due to Phoenix.

The Public Service Alliance of Canada has filed an interference complaint with the Federal Public Sector Labour Relations and Employment Board (FPSLREB) relating to the government’s failure to collect and remit dues.

PSAC activists are bringing the stories of our members to Parliament Hill so that MPs don’t lose sight of the impact the Phoenix debacle is having on the personal lives of federal public service workers.

Questions and answers about the Phoenix pay system. UPDATED October 12, 2017

PSAC National Executive Vice-President Chris Aylward appeared before the Senate Finance Committee on February 7, 2018 to highlight the main problems the Phoenix pay system has caused our members and to outline two of PSAC’s key demands.

“As you are aware, Phoenix has caused a litany of problems,” Aylward said to the committee. “Many workers have been underpaid, while others have mistakenly received overpayments. Even those who haven’t had pay issues live in fear that they will be the next victim of this nightmare.”

PSAC National President Robyn Benson has met with the Ministers of the cabinet working group on Phoenix to discuss recommendations by the union for fixing pay system problems.

“This was an opportunity to share information that we are hearing from our members who work directly with the pay system,” said Benson. "I reiterated our recommendations, including the need to engage IBM to address the technological issues still plaguing the Phoenix system as well as ensuring the human resources capacity continues to be expanded and rebuilt.”

“We have been clear that, under no circumstances, should our members be forced to hand over more money than they received in overpayment. The Minister has within his power the ability to solve this problem and that is what we are asking him to do,” said PSAC National President Robyn Benson.

After pressure from PSAC, the government agreed to compensate federal public service employees, with tax problems caused by the Phoenix pay system, for up to $200 per year of tax advisory services.

The claim and release form is strictly restricted to tax advisory services for the tax years 2016 and 2017.

A process is in place to avoid potential income tax implications, including situations involving outstanding salary owed to employees, overpayments and emergency salary advances.

We want you to know that PSAC has been doing everything in its power to ensure that  you get paid correctly and on-time and address problems caused by Phoenix. 

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