Phoenix: Important information about emergency pay and overpayments

Access to emergency pay

Since many managers take time off during the holiday season, PSAC is encouraging its members to speak with their section 34 manager to ensure they have someone to contact if they are underpaid on the December 27 pay day and require an Emergency Salary Advance or a Priority Pay.

PSAC has contacted the employer to ensure there will be access to emergency pay over the holidays. We have been told that a plan is in place, and that both the pay centre and call centre will be in operation. 

As always, federal public service workers should closely examine their pay stubs and report any problems. The instructions for reporting incorrect pay can be found here.

Recovery of net pay vs gross pay

PSAC has demanded the government only recover net pay from employees who have received overpayments because of Phoenix, instead of requiring the reimbursement of gross pay.

The employer’s response, however, falls disappointingly short of the union’s demand. 

Overpayments must be reported by January 15, 2018

The employer has informed PSAC that if you have received an overpayment, you must call a dedicated line at the call centre to report the overpayment. If employees report their overpayment by January 15, 2018 the government will only recover the net pay. The net pay is the exact amount of the overpayment you received.

The phone number for the dedicated line for overpayments is: 1-855-686-4729. 

PSAC urges members to keep a record of your call. If you have reported an overpayment by January 15, 2018 you should get a letter by the end of January or early February confirming that you only have to repay the net pay.

PSAC still pushing for full exemption

PSAC is unsatisfied with this half-measure and will continue to push for a full exemption from repaying the gross pay for all employees who received an overpayment due to Phoenix.

However, we do encourage our members to make every effort to take the steps prescribed above and report any problems to your steward, a member of your union local executive, your PSAC regional office, or your component.


December 21, 2017