Personal information inquiries

Individuals have the right to request access to their personal information under the control of PSAC, and may request corrections to personal information so that it is complete, accurate, and up to date.

In certain situations, we may not be able to provide access to certain personal information that we hold about an individual. Such instances may include, but are not limited to:

  • Where provision may reveal personal information about another individual
  • Where the information is subject to solicitor-client privilege
  • Where the information was collected in relation to an investigation or a contravention of federal or provincial law
  • Where provision could reasonably be expected to threaten the health or safety of an individual

If access cannot be provided, PSAC will notify the individual making the request, in writing, of the reasons for the refusal. Where access has been provided and where the information is demonstrated to be inaccurate or incomplete, PSAC will amend the information as required.

PSAC has a designated Privacy Officer who is responsible for ensuring compliance with this policy and assisting members with their inquiries. The Privacy Officer also has delegated authority to issue directives or decisions regarding the interpretation and application of this Policy.

All questions, concerns, or complaints regarding privacy matters may be directed to the Acting Privacy Officer:

Céline Petrin, UnionWare Project Officer
Finance Branch
233 Gilmour Street, Suite 400
Ottawa, Ontario
K2P 0P1


Within fifteen (15) days of receiving a complaint, the Privacy Officer will contact you to acknowledge the complaint has been received and to establish a timeframe for its resolution. If you are not satisfied with the resolution of your complaint, or if your complaint is about the Privacy Officer, the matter may then be referred to the Office of the National President.

January 16, 2017