Damning public service survey reconfirms the massive impact of Phoenix

Four years into the Phoenix pay system disaster, the recent Public Service Employee Survey confirms the massive impact it has had on hundreds of thousands of workers, and the large scale of problems that remain.

The latest statistics, confirmed by over 182,000 employees who completed the survey, make it clear that the government owes its workers much better compensation for Phoenix hardships than the meagre 5 days of leave they have offered.

Key findings

  • 72% (131,000) of respondents said that their pay has been affected by Phoenix
  • 59% (107,000) of respondents said they have experienced new pay or other compensation issues over the last 12 months
  • 51% of respondents said that Phoenix had affected their decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within the federal public service
  • 74% of respondents said they have experienced stress because of pay or other compensation-related issues

“These numbers are staggering year after year,” said PSAC National President Chris Aylward. “The government must invest in more staffing to reduce the number of Phoenix cases created each day, as well as to eliminate the 202,000-case backlog. But equally important, the government must set aside their meagre damages offer and agree to pay an equal cash settlement to each worker for everything they have suffered.”

“Federal public service workers have been paying for the government’s mistakes for years, and it’s time for our government to start paying them back.”


January 13, 2020