Cuts to EI lead to thousands of complaints from Canadians

The government’s own data recently tabled in parliament shows poor performance indicators and a huge increase in complaints from Canadians due to cuts to the Employment Insurance program.

Despite assertions of only back office cuts, government data confirms what the PSAC has been saying for several months: these cuts are impacting front line services to Canadians.

Of the over 10,000 complaints that have come in from Canadians, the vast majority are about:

  • Poor service
  • Unanswered phone calls
  • Worsening scores for processing times

This is not news to our members on the front lines who process EI claims and answer inquiries at Service Canada kiosks. They hear the frustration from unemployed Canadians who are having trouble accessing benefits.

As well, legislative changes and cuts to EI are hurting workers and economies in many communities in Canada.

Canadians must continue to voice their concerns, and the government must listen to the widespread opposition to the cuts and legislative changes and reverse course.

The video Employment Insurance in Canada: Hitting rock bottom highlights the decline of the EI program over the last 25 years.


December 12, 2014