It has come to our attention that some of our members may have received a new membership card with an incorrect surname.
Typically, a new card is generated automatically when we receive an update to a member’s surname from the employer.
Updates produced by the new Phoenix system are received monthly along with union dues remittance information.
How to resolve issue
- Review your last online Phoenix pay stub to ensure that the surname entered by your employer is correct.
- If the surname appearing on your pay stub is incorrect, submit a Phoenix feedback form or call the call centre at 1-855-686-4729 to report the issue and to ensure a correction is made.
- Once your employer makes the correction in the Phoenix pay system - and PSAC receives this new information - a new card with your correct surname will be generated and sent to you.
If you have questions, please contact PSAC Membership Administration Officer, Amélie Laviolette 613-560-2612 or Laviola@psac-afpc.com.
We apologize for this inconvenience.