Phoenix generated membership cards with incorrect surname

It has come to our attention that some of our members may have received a new membership card with an incorrect surname. 

Typically, a new card is generated automatically when we receive an update to a member’s surname from the employer.

Updates produced by the new Phoenix system are received monthly along with union dues remittance information.

How to resolve issue

  • Review your last online Phoenix pay stub to ensure that the surname entered by your employer is correct.
  • If the surname appearing on your pay stub is incorrect, submit a Phoenix feedback form or call the call centre at 1-855-686-4729 to report the issue and to ensure a correction is made. 
  • Once your employer makes the correction in the Phoenix pay system - and PSAC receives this new information - a new card with your correct surname will be generated and sent to you.

If you have questions, please contact PSAC Membership Administration Officer, Amélie Laviolette 613-560-2612 or

We apologize for this inconvenience.


November 18, 2016