Marie Lemay, Public Services and Procurement Canada’s Deputy Minister, updated reporters about the latest details on the Phoenix pay system on September 7.
With a staggering number of cases left to resolve and rising costs, there is still no end in sight to when Phoenix will be running smoothly.
“The number of unresolved cases at this point is concerning,” said Robyn Benson, PSAC National President. “The government’s backlog deadline of October 31 is fast approaching. Given the amount of time it took for the government to even acknowledge the problem, our members have cause to be skeptical.”
No answers on new cases, when pay system to be fixed
While PSPC confirmed it has been adding more compensation advisors to the satellite pay centres, they still have not made a significant dent in the number of cases. Yet, Lemay insists that the backlog will be cleared by the end of October. When asked when the system will be running properly however, Lemay did not answer.
PSPC stated that there are still more than 67,000 cases of incorrect pay that are part of the backlog of problems reported before June of this year. When asked by journalists how many cases of incorrect pay have come up since June, Lemay would not give an answer.
Cost of new system continues to climb
During the briefing, the government also stated that the cost to fix the pay problems caused by Phoenix will now be $50 million, up from the previous figure of 20 million.
“Let's not forget: Phoenix was supposed to save taxpayers millions,” said Chris Aylward, PSAC National Executive Vice President. “The Liberals have to learn that before they modernize anything or bring in new technology, they must listen to the workers performing the job and the unions that represent them. That wasn't done in this case, and is proving to be a very costly mistake.”
PSAC going forward on unfair labour practice complaint
Next week, PSAC will be presenting its unfair labour practice complaint before the Public Service Labour Relations and Employment Board. We are arguing that Treasury Board has violated the Public Service Labour Relations Act by failing to provide timely and accurate pay to its employees.
For more information about Phoenix visit psacunion.ca/fix-phoenix.