PSAC members have told us that they are getting phone calls from third parties identifying themselves as collection agencies. The caller says they are collecting Phoenix payments on behalf of the government. These calls are not legitimate.
Government not using collection agencies
The government has confirmed they are not using collection agencies to collect payments related to Phoenix.
Contact your department
If you receive a call about monies owing due to Phoenix from a collection agency, contact your department or agency immediately. Do not make any arrangements to pay money to a third party.
Make sure to also report the call to the Canadian Anti-Fraud Centre.