Phoenix

ABOUT THE PHOENIX PAY DISASTER
In June 2011, the Harper government contracted IBM to develop a new payroll system for the federal government. By the time the project was passed onto Justin Trudeau’s Liberal government, it was already clear Phoenix was plagued with problems. Despite PSAC and other unions sounding the alarm, Trudeau's government went ahead and launched the pay system in 2016.
Since then, over 200,000 federal public service workers and their families have been impacted by Phoenix. Some have not been paid properly, others have gone unpaid for months at a time. Many have experienced debt, loss, bankruptcy—even homelessness. It’s not right, and it’s still going on.
As work to stabilize Phoenix continues, PSAC members are still suffering its fallout. Endless payroll problems place a heavy burden on families. Because of Phoenix, many workers have endured the pain of being unable to provide for their loved ones. Our job is to support our members and to get them the help they need.
Updates
-
April 13, 2022
UPDATE: Have you received a Phoenix overpayment letter? Here’s what you need to know
UPDATE: Have you received a Phoenix overpayment letter? Here’s what you need to know [5] -
March 11, 2022
Behind the pay problems: 'It feels like there’s a sword hanging over my head’
Behind the pay problems: 'It feels like there’s a sword hanging over my head’ [6] -
March 4, 2022
Phoenix: We’ve helped more than 10,000 members and counting
Phoenix: We’ve helped more than 10,000 members and counting [7] -
March 4, 2022
Behind the pay problems: Non-stop Phoenix issues forced former member to quit her dream job
Behind the pay problems: Non-stop Phoenix issues forced former member to quit her dream job [8] -
March 1, 2022
PSAC members urged to file individual tax appeals for Phoenix damages
PSAC members urged to file individual tax appeals for Phoenix damages [9] -
February 24, 2022
Phoenix 6th anniversary: PSAC calls for urgent action, ongoing compensation
Phoenix 6th anniversary: PSAC calls for urgent action, ongoing compensation [10]
Read more [11]