Published on Public Service Alliance of Canada (https://psacunion.ca)

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Phoenix

Phoenix

Phoenix

Since the Phoenix pay system was launched in 2016, tens of thousands of PSAC members have faced countless pay problems and endless frustration. The federal government hasn’t had a single pay period where it was able to pay federal public service workers accurately or on time.  

The pay issues that started seven years ago with massive financial losses for our members have continued, with constant pay shortfalls and errors causing stress and anxiety paycheque after paycheque. From overpayments and underpayments to missed paycheques, delayed retirement severance and botched pay grades, more than half of all federal public service workers have suffered  pay issues – and the pay disaster is far from over.    

That’s why we continue to advocate for our members who’ve been impacted by Phoenix and are fighting for additional Phoenix damages compensation for workers. 

Every day, PSAC members, retirees and former members come to our Phoenix team for help with their pay issues when they have nowhere else to turn. PSAC has been helping federal public service workers navigate the broken pay system since it was launched, and they’ve seen it all.  

Our team is proud of the support we provide, and we stay in touch with you until your pay issues are resolved. 

If you need help with a pay issue, want to know more about what compensation you’re entitled to want to know more about our ongoing work pushing the government to fix the Phoenix nightmare, reach out to our Phoenix team and browse our resources below.  

Phoenix backlog [1]

The numbers behind the Phoenix pay crisis
Read More [2]

Nine years of failure [1]

Nearly a decade later, government still failing workers on Phoenix
Read More [3]
Overpayment recovery FAQ 

Overpayment recovery FAQ  [1]

Received an overpayment letter? Here is what you need to know. 
Read More [4]
Other pay issues

Other pay issues [1]

The current state of pay issues caused by Phoenix
Read More [5]
Types of claims

Types of claims [1]

You may be eligible for claims due to Phoenix problems
Read More [6]
Phoenix pay grievances

Phoenix pay grievances [1]

How and when to file a grievance
Read More [7]
Contact us

Contact us [1]

Our Phoenix team is here to help you
Read More [8]
chat window image

Share your story [1]

Tell us how Phoenix has affected your life.
Read More [9]

Updates

  • Collage of envelopes on a red background. [10]
    May 29, 2025

    Phoenix: Have you received an overpayment letter? Here’s what to know before you respond 

    Phoenix: Have you received an overpayment letter? Here’s what to know before you respond  [10]
  • Photo of Sharon DeSousa in a white coat with the sky in the background [11]
    March 4, 2025

    DeSousa: 9 years of Phoenix, the payroll disaster that's burning workers

    DeSousa: 9 years of Phoenix, the payroll disaster that's burning workers [11]
  • Collage of four PSAC rally photos with a text overlay that says "Phoenix 9 years" [3]
    February 27, 2025

    Government downplays Phoenix pay system failures while workers continue to suffer nine years later 

    Government downplays Phoenix pay system failures while workers continue to suffer nine years later  [3]
  • A woman points at a laptop while the man beside her watches, holding papers in his hands. [12]
    February 13, 2025

    PSAC members raise concerns with Phoenix pay system replacement 

    PSAC members raise concerns with Phoenix pay system replacement  [12]
  • A woman looks at papers confused with pencil in hand and laptop open in front of her. [13]
    February 6, 2025

    Phoenix failures persist as government announce they failed to meet targets — again 

    Phoenix failures persist as government announce they failed to meet targets — again  [13]
  • Close-up of hands using a calculator beside a pair of eyeglasses [14]
    December 20, 2024

    Phoenix replacement Dayforce is being tested, and we need your feedback 

    Phoenix replacement Dayforce is being tested, and we need your feedback  [14]

Read more [15]


Source URL: https://psacunion.ca/phoenix

Links
[1] https://psacunion.ca/
[2] https://psacafpc.ca/phoenix-info/
[3] https://psacunion.ca/government-downplays-phoenix-pay-system-failures
[4] https://psacunion.ca/phoenix-overpayment-recovery-faq
[5] https://psacunion.ca/phoenix-other-pay-issues
[6] https://psacunion.ca/phoenix-types-of-claims
[7] https://psacunion.ca/phoenix-pay-grievances
[8] https://psacunion.ca/contact-us-phoenix
[9] https://psacunion.ca/share-phoenix-story
[10] https://psacunion.ca/phoenix-have-you-received-overpayment-letter-heres
[11] https://psacunion.ca/desousa-9-years-phoenix-payroll-disaster-thats
[12] https://psacunion.ca/psac-members-raise-concerns-phoenix-pay-system
[13] https://psacunion.ca/phoenix-failures-persist-government-announce-they
[14] https://psacunion.ca/phoenix-replacement-dayforce-being-tested-and-we
[15] https://psacunion.ca/phoenix-news