What PSAC is doing for you

Fix Phoenix

We want you to know that PSAC has been doing everything in its power to ensure that  you get paid correctly and on-time and address problems caused by Phoenix.

Here are some of the things PSAC has been doing.

1. Raising red flags before and after launch of pay system

PSAC repeatedly warned the Liberal government before the launch of the new pay system, and shortly after the first phase was launched, that there were serious problems. 

2. Successfully fighting for a claims process

PSAC successfully pushed Treasury Board to compensate our members for penalties, interest charges and other fees incurred due to pay problems. We are also demanding that employees be compensated for accrued interest due to late payments, damages for pain and suffering, and reimbursement of fees for tax professionals to help with significant tax problems.

3. Taking the government to court

In June, 2016, we filed a court application. In December, we secured a court order, which directed the government to improve access to help for people on disability, maternity, and parental leave. It also required the government to maintain the staffing levels necessary to resolve the on-going pay problems. 

4. Successfully fighting to expand access to emergency payments

Due to pressure from PSAC and the other unions, government departments can now make priority payments to alleviate the financial hardship of employees and former employees who have been under paid as a result of Phoenix pay problems. 

5. Filing an unfair labour practice complaint

We filed an unfair labour practice complaint against the employer and appeared before the Public Service Labour Relations and Employment Board in September, 2016.

6. Taking the issue directly to the Minister responsible for Phoenix

  • PSAC sent an urgent letter to the Minister of Public Services and Procurement, demanding that her department take action. Some of our demands have since been met, including rehiring experienced workers, appointing an independent auditor, and compensating workers for losses.
  • We have launched online letter writing campaigns to Prime Minister Trudeau, and members’ elected representatives. Thousands of letters have been sent.
  • PSAC President Robyn Benson met with the Minister of Public Services and Procurement.
  • We’ve demanded that the Clerk of the Privy Council take leadership to ensure that PSPC and all departments and agencies do everything in their power to fix Phoenix quickly and ensure that the government provides funds to help them do it.

7. Pushing government officials for solutions

PSAC representatives meet regularly with the most senior levels of  government on a range of issues affecting Phoenix. Through this work, PSAC has been able to achieve clear ground rules for reimbursement of out-of-pocket expenses, better eligibility for priority payments, solutions to reduce the tax consequences of Phoenix problems, and other measures. 

8. Raising public awareness

PSAC has been front and center in the media exposing issues with the Phoenix pay system and the pressures that our members in Miramichi are facing.

We are asking PSAC members to publicly and vocally boycott Public Service Week activities from June 11 to June 17. PSAC members proudly serve all Canadians, but they should be paid properly for doing so.

9. Standing up for Miramichi workers

PSAC National President Robyn Benson and Government Services Union President Donna Lackie have regularly visited workers at the Miramichi Pay Centre to hear the members’ concerns. We take these concerns directly to Public Services and Procurement Canada.

10. Answering your questions and keeping you up to date

PSAC staff and elected officials answer calls and emails every day from members who have questions or need help regarding their pay. We also try to quickly address your questions and comments on social media (Facebook, Twitter). We post information and updates on our website regularly.

PSAC representatives and elected leaders regularly work to escalate cases of members who tell us about the problems they are having. 


April 26, 2017