Veteran Affairs Canada

April 1, 2021
In the last round of negotiations, the Program and Administrative Services (PA) and Technical Services (TC) bargaining units negotiated Memoranda of Understanding (MOUs) to conduct a joint study on mental health support mechanisms. The study would focus on PSAC members who may be exposed to explicit and disturbing material, and/or potentially threatening situations while on the job.
December 7, 2020
The Public Service Alliance of Canada (PSAC) and the Union of Veterans Affairs’ Employees (UVAE) are sounding the alarm over ongoing mental health issues at Veterans Affairs’ Canada (VAC) and calling for permanent solutions to help both veterans and VAC employees. Excessive workloads, tight turnaround times and multiple incompatible processes and computerized systems are causing delays for veterans in accessing critically needed services. Despite calls by veterans, their advocates and workers at VAC, problems are getting worse and both veterans and workers are suffering.
October 2, 2020
When the pandemic hit, front line staff with Veterans Affairs Canada (VAC) – suddenly working from their homes – had to quickly adjust to a different world, one which left many of the veterans who rely on them even more isolated and vulnerable due to COVID-19 restrictions. Vanessa Buck, a Veterans Service Agent (VSA), has been working with veterans for 15 years, helping them access all the government services available to them.