2.4.1 All problems and complaints should be fully documented in writing and sent by email to the PSAC Convention, Conferences and Project Officer at FelixG@psac-afpc.com.
To assist the PSAC and the Travel Agent in responding to queries, the following information should be included:
- Date of reservation and name of PSAC contact who made reservation
- Name of travel agent who made reservation
- Travel Agent Itinerary
- Clearly outline the details of the situation
- Ask for a response in writing