Actions that can be undertaken in locals and at the workplace
Communication and mobilization
Locals with members employed in contact centres can:
Telework
June 9, 2015
The action plan lays out steps the PSAC and Component leadership are prepared to take.
March 17, 2015
BACKGROUND
More than 6,000 federal employees work in contact centres or client service centres where they interact with citizens by phone, the internet and social media.
Most of these employees are PSAC members.
March 17, 2015
The attached Minimum Standards for Working Conditions in Federal Government Contact Centres document lays down a set of broad principles and demands to improve working conditions for PSAC members working in contact centres. Its aim is to improve quality services to clients and provide decent working environments for workers. Some federal government contact centres might already meet or surpass these minimum standards, though some do not. The union believes it is important to work towards realizing and even surpassing these standards.
March 17, 2015
PSAC is releasing a document outlining the minimum standards we believe should be the norm at all contact centres operated by federal government organizations.
September 21, 1994
Introduction - The Changing Workplace
The Public Service Alliance of Canada strives for the best protection and working conditions for members that it represents. In doing so, the Alliance is cognizant of the accelerating changes to work patterns and has strived, through collective bargaining and other forums, to achieve flexibility for workers. The Alliance has negotiated flexible work patterns including compressed work arrangements, variable hours of work, and terms and conditions surrounding part-time work.
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