Technological change

June 9, 2015
 Actions that can be undertaken in locals and at the workplace Communication and mobilization Locals with members employed in contact centres can:
June 9, 2015
The action plan lays out steps the PSAC and Component leadership are prepared to take. 
March 17, 2015
BACKGROUND More than 6,000 federal employees work in contact centres or client service centres where they interact with citizens by phone, the internet and social media. Most of these employees are PSAC members.
March 17, 2015
The attached Minimum Standards for Working Conditions in Federal Government Contact Centres document lays down a set of broad principles and demands to improve working conditions for PSAC members working in contact centres.  Its aim is to improve quality services to clients and provide decent working environments for workers. Some federal government contact centres might already meet or surpass these minimum standards, though some do not. The union believes it is important to work towards realizing and even surpassing these standards.
March 17, 2015
PSAC is releasing a document outlining the minimum standards we believe should be the norm at all contact centres operated by federal government organizations. 
September 21, 1990
Development of the 'micro-chip' has resulted in many new computer applications. The impact is being felt in the office as new office equipment based on the technology becomes cost efficient. Whether or not the technology is used in the best interest of workers will depend on how and why it is introduced. It is imperative that the Alliance be involved in the decisions regarding its introduction and be prepared to meet the challenges it presents. To this end, the Alliance shall: