Repetitive Strain Injury

June 19, 2015
The Public Service Alliance of Canada (PSAC) has tabled bargaining demands calling for improvements to the working conditions of federal call centre workers.
June 9, 2015
 Actions that can be undertaken in locals and at the workplace Communication and mobilization Locals with members employed in contact centres can:
June 9, 2015
The action plan lays out steps the PSAC and Component leadership are prepared to take. 
March 17, 2015
BACKGROUND More than 6,000 federal employees work in contact centres or client service centres where they interact with citizens by phone, the internet and social media. Most of these employees are PSAC members.
March 17, 2015
The attached Minimum Standards for Working Conditions in Federal Government Contact Centres document lays down a set of broad principles and demands to improve working conditions for PSAC members working in contact centres.  Its aim is to improve quality services to clients and provide decent working environments for workers. Some federal government contact centres might already meet or surpass these minimum standards, though some do not. The union believes it is important to work towards realizing and even surpassing these standards.
March 17, 2015
PSAC is releasing a document outlining the minimum standards we believe should be the norm at all contact centres operated by federal government organizations. 
February 18, 2014
Every year some 2.3 million Canadian adults are affected by some form of Repetitive Strain Injuries (RSIs) or Musculoskeletal Injuries (MSIs), severely limiting their ability to work and affecting their lives.
January 29, 2010
Also called cumulative trauma disorders (CTD), repetitive trauma, repetitive injury, RSIs refer to a range of disabling injuries of the soft tissues, usually of the hands, wrists, forearms, shoulders, back and legs. The different terms indicate that such injuries involve repetition, and that they can also be caused by force, rapid movement, excessive strain, uncomfortable positioning of limbs or being in a constrained position over long periods.