These are some of the frustrations that Canadian veterans have been expressing since the government closed nine Veterans Affairs offices across the country in 2013 and 2014.
The government assured veterans that there would be case managers and client service agents available in every city where an office was closed, but these workers can barely keep up with demand. The number of files on their desks continue to grow and this only frustrates veterans more.
Veterans are being forced to wait up to 10 weeks to get a call back. They cannot walk into an office to ask for help. This is unacceptable.
Send a letter to Veterans Affairs Minister Erin O’Toole today, and demand that the government re-open the offices. Veterans — and all Canadians — deserve better.