Education and experience: • Working experience with UnionWare is a definite asset; • Demonstrated work experience in a position involving user support and/or junior project management functions. Knowledge: • Good knowledge and understanding of the structure, programs and work processes of the PSAC; • Demonstrated knowledge of relational information management databases; • Working knowledge and experience with Word, Excel, Power Point and Adobe; • Knowledge and commitment of trade union and equity principles. Abilities: • Demonstrated ability to deliver comprehensive training sessions to a diverse user community; • Ability in working with system and end-user documentation such as the application business rules, the Standard Operating Procedures, FAQ documents; • Good interviewing techniques and analytical skills to gather and understand user requirements either in the day-to-day support function or in a project lead function; • Problem-solving skills to provide sound advice on a variety of information management related issues; • Ability to learn quickly; remain current on emerging information technology trends by participating in seminars, courses and industry presentations; • Good writing skills to prepare and/or edit different documents; • Ability to effectively schedule tasks and assignments; • Ability to deal with competing priorities; • Ability to remain effective during pressure situations; • Ability to work effectively without close supervision and cooperatively with others; • Second language skills as per the Common European Framework of Reference for Languages (CEFR) level indicated above. Personal suitabilities: • Good judgment; • Commitment to continuous quality / process improvement and to customer service; • Understanding of the sensitive political and social issues. A detailed job description is available at: http://psacunion.ca/jobs-psac