Active members

March 18, 2015
Members of the Public Service Alliance of Canada (PSAC) and other federal public service unions are uniting on March 19 for healthier workplaces and better public services for all Canadians
March 17, 2015
Contact centre workplaces must implement contact centre specific joint workplace health and safety committees. Health and safety representatives must be provided training at the employer’s expense, including training on issues and problems inherent in contact centre work environments.  Joint health and safety committees must monitor and enforce workplace safety issues.
March 17, 2015
Workplace design must address all factors that have negative effects on workers.  Workplaces must facilitate comfortable temperature and air circulation standards.  Workstations (including keyboards, telephones, desks and chairs) must be kept hygienic especially when multiple shifts access the same workstations. Other workplace elements like carpets, rest and eating areas, washrooms and photocopy areas must also be kept clean and hygienic. Workers should have access to notice boards, email and web based communication in the workplace.
March 17, 2015
Rest Breaks Workers should be empowered to log out of the phone system when they need to. Work should be organized so that contact centre workers will not have to operate phones for at least five (5) minutes of each hour. Sufficient time between calls must be allotted in order to update client files when appropriate. Strategies and procedures must be put in place to enable longer downtime between calls for particularly emotional and stressful calls.  Performance Standards – Targets
March 17, 2015
BACKGROUND More than 6,000 federal employees work in contact centres or client service centres where they interact with citizens by phone, the internet and social media. Most of these employees are PSAC members.
March 17, 2015
The attached Minimum Standards for Working Conditions in Federal Government Contact Centres document lays down a set of broad principles and demands to improve working conditions for PSAC members working in contact centres.  Its aim is to improve quality services to clients and provide decent working environments for workers. Some federal government contact centres might already meet or surpass these minimum standards, though some do not. The union believes it is important to work towards realizing and even surpassing these standards.
March 17, 2015
PSAC is releasing a document outlining the minimum standards we believe should be the norm at all contact centres operated by federal government organizations. 
February 6, 2015
Our bargaining team met with CRA this past week in contract talks. Unfortunately, no progress was made
February 5, 2015
Our bargaining team met with the employer on January 27, 28, and 29.
February 2, 2015
Eight young workers from across the country participated in PSAC’s first national young worker committee meeting in Ottawa from January 10-11

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