Alternative Dispute Resolution Officer (ADR)

$93,493 - $105,229 (Expired Salary)
Employment type: 
Ottawa Headquarters
Closing Date: 
Tue, 02 May 2017 15:30 EDT
English requirements: 
Search area: 
Employees of PSAC, Components, and PSAC Holdings Ltd
Members giving PSAC membership number
General public
Competition Number: 
Collective Bargaining Branch
Unifor 2025
Band 12
Purpose of position: 

Under the direction of the Coordinator Representation Section the ADR Officer is responsible for representing the organization or its members at mediations, expedited arbitrations and before various boards and administrative tribunals.  The position is also responsible for providing advice and information relating to ADR to all areas of the organization and the membership.


Education and experience:

  • Completion of a recognized advanced certificate program in mediation, or extensive experience in mediating labour relations disputes;


  • Knowledge and experience in the field of labour relations with progressive responsibility in the application of labour law in the interpreting of collective agreements and legal texts and in making representation before administrative tribunal or private mediators;
  • Demonstrated knowledge and capacity required to establish relationship of trust with grievors through the mediation process;
  • Knowledge of acts and regulations, policies and practices which govern the employer-employee relationship;
  • A thorough knowledge and understanding of the practices and principles of the labour movement;


  • The ability to research case law, interview witnesses from various backgrounds and the ability to impart to others the meaning and effect of the language and construction of statues, regulations and collective agreements and to represent grievors before mediators appointed by administrative tribunals or under the provisions of the collective agreement and to argue grievances at expedited adjudication before administrative tribunals;
  • The ability to take initiative in the promotion of mediation as a dispute resolution process, and in getting the agreement of employers and grievors to use mediation;
  • The ability to plan, organize and co-ordinate the preparation of various cases in a dynamic and changing work environment that requires critical analytical and logical thinking to provide solutions to problems;
  • The ability to innovate and take the initiative in the process of grievance resolution;
  • The ability to communicate orally and writing at a high level;
  • The ability to understand, influence and serve the membership of a union.

Personal Suitability:

  • The ability to work independently with a minimum of supervision;
  • An understanding and commitment to trade union and equity principles and social activism.

A detailed job description is available on our website: or on the attached document.

The PSAC is committed to employment equity and is actively seeking to ensure a representative workforce. We encourage applications from members of equity seeking groups.