(2) Records and Information Management (RIM) Officers

$ 97,763- $ 110,035 plus $1,486.43 Bilingual Bonus (expired salary)
Employment type: 
Term up to two years
Ottawa Headquarters
Closing Date: 
Thu, 02 Jul 2020 15:30 EDT
Search area: 
Employees of PSAC, Components, and PSAC Holdings Ltd
Members giving PSAC membership number
General public
Competition Number: 
9320-0005A-020 and 9320-0006A-020
Human Resources &Organizational Development
Unifor 2025
Band 12
Purpose of position: 


  • Position linguistic designation: Bilingual (English and French)
  • Position global linguistic level: Second language CEFR level: B2

Under the supervision of the Information Governance Manager, the Records and Information Management (RIM) Officer plays a key role in the design, development and implementation of the PSAC’s Electronic Document and Records Management System (EDRMS).  He/she will apply the PSAC’s methodology to the overall information architecture and configuration of EDRMS built on the SharePoint/Office 365 platform.  He/she will play a key role in the engagement and onboarding of PSAC’s work groups to the EDRMS. 



  • Post-secondary degree in Information Science or a related field.
  • At least 3 years experience in the field of information architecture and/or information management; 
  • Experience in planning, developing and/or maintaining an EDRMS.  


  • Extensive knowledge and understanding of records and information management principles, retention schedules, legal requirements, practices and applications;
  • Advanced knowledge of the science and methodology related to Electronic Document and Records Management Systems (EDRMS) and their implementation;
  • Advanced knowledge of Sharepoint, and more specifically the functionalities related to RIM:  libraries, document sets, content types, term store, lists, security permissions, searches, etc.


  • Understanding of the complexities and challenges in the design and management of an EDRMS in a multilingual environment;
  • Excellent project management, problem-solving, organizational and analytical skills;
  • Demonstrated ability to motivate organizational resources towards a technical project involving organizational change;
  • Demonstrated ability to provide comprehensive and technically sound advice to stakeholders, end users, and technical support staff in specific technical and EDRMS application and process areas;
  • Ability to apply and implement relevant new information management technologies and applications;
  • Ability to identify legal requirements and to interpret policies in the area of the protection of personal information;
  • Demonstrated ability to deliver comprehensive training sessions to a diverse user community
  • Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations;
  • Ability to accept responsibility and work effectively without close supervision in a methodical and efficient manner, and cooperatively with others in a team;
  • Demonstrated problem solving, consultative, persuasive and conflict resolution skills to provide sound direction and advice on complex technology and processes issues to all levels of users.;
  • Ability to demonstrate good client service;
  • Second language skills as per the Common European Framework of Reference for Languages (CEFR) level indicated above.

Personal suitability:

  • Commitment to trade union and equity principles;
  • Excellent judgment;
  • Commitment to continuous quality / process improvement;
  • Understanding of the sensitive political and social issues.

A detailed job description is available at: psacunion.ca/jobs-psac or on the attached document.

The PSAC is committed to employment equity and is actively seeking to ensure a representative workforce. We encourage applications from members of equity seeking groups.